Records requests & complaints
Records requests
Email Kelly Adams at kelly@opalitecounselingtx.com to request access to or a copy of your records. Include your name, the records or dates requested, and a safe way to contact you. I’ll verify your identity and authority, then arrange secure delivery. Please don’t attach health records to your initial email. For help, call 832-900-0653.
Licensing & complaints
To file a professional complaint, use the form and submission instructions on the Texas Behavioral Health Executive Council complaint page, or call 1-800-821-3205.
Texas Behavioral Health Executive Council
1801 Congress Ave., Suite 7.300, Austin, TX 78701
(512) 305-7700 · bhec.texas.gov
Notice to clients
The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Although not every complaint against or dispute with a licensee involves professional misconduct, the Executive Council will provide you with information about how to file a complaint.
Please call 1-800-821-3205 for more information.
For a consumer complaint about health-records privacy or access, complete the complaint form through the Texas Attorney General’s Consumer Protection Division. Include the practice’s contact information, a description of your concern, and relevant dates.
Privacy
Crisis support
For immediate danger, call 911. For crisis support, call or text 988. Email and voicemail are not monitored for emergencies.